Book With Confidence

We cannot wait to begin travelling again, and if you are reading this then it is likely your mind is similarly occupied. Yet, we appreciate that as the world adjusts to life with and post COVID-19 there is much uncertainty.

To encourage you to take that positive step and book your holiday we would like to offer you the following assurances:

OUR PROMISE

— Should you need to postpone your holiday, for whatever reason, you can do so for up to 12 months from your original date of departure with no fee. This can be done up to 45 days prior to your departure.*

— If your date of departure is imminent, and any government body advises against or prohibits travel to your destination, you will have the option of postponing or cancelling your holiday and receiving a full refund.

— If you are unsure of your future travel plans when you postpone, we will issue you with a travel credit for 100% of the monies paid for your holiday that can be redeemed anytime in the following two years.

Where your postponement results in an increase in costs e.g. due to a change in season, the price of your holiday may change. Likewise, should the cost reduce, so will our price to you.

Valid for bookings made before 30 June 2021.

*For a select few properties, we are unable to offer this guarantee. If this is the case for a camp or lodge in your travel itinerary you will be notified at the time of booking.

FINANCIAL SECURITY
In addition to our Book with Confidence promise, you have complete financial security when you book with Journeysmiths.

ATOL
We are fully bonded and licenced under the Civil Aviation Authority’s ATOL scheme, licence number ATOL 2883. This protects payments, in the event of our financial failure, for all clients who are resident in the UK and who for whom we book air travel in combination with other arrangements.

TOPP
Those clients who reside outside the UK, or for whom we have not booked air travel are also fully covered under an insurance policy that we maintain with Travel and General Insurance Services. This is called a Total Payment Protection Policy (TOPP), policy number AELI/topp/20/14.