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What are the Package Travel and Linked Travel Arrangements Regulations 2018?

When you book a package holiday with Journeysmiths you are protected under the Package Travel and Linked Travel Arrangements Regulations 2018, affording you some of the highest levels of consumer protection in the world.

A holiday is considered a package holiday if it combines two or more services e.g., transport, accommodation, car rental and tours, and where you pay a total price for those arrangements. Virtually all holidays we arrange are package holidays.
 
To ensure that when you book your holiday with us you are well informed, we highlight some of the most important clauses in the regulations below:
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Quality of Information
Before you book we must ensure that you have certain information about your holiday. This includes specifics on dates and duration, accommodation, activities and general inclusions.

When you speak with one of our travel designers they will create a full brochure of your tailor made itinerary.
Quality of Information
In addition to providing the information required by the regulations, this brochure paints a picture of the places you will discover during your travels through text, spectacular imagery and video.

In line with the regulations, we will also provide up to date information on visas, passport and vaccination requirements for your destinations.
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If Something Goes Wrong
Our approach to supporting our clients if something goes wrong goes far beyond what is required by the Package Travel and Linked Travel Arrangements Regulations 2018.

The emergency contact number provided in your travel itinerary will take you directly to your travel designer, who has an in-depth understanding of your arrangements and is therefore best placed to deal with any issues quickly and with the minimum disruption to your holiday.
If Something Goes Wrong
To do this we are supported by our partners on the ground who, through decades of experience, we know are the very best.

Whether you are concerned that an element of your holiday is not as we have described, a flight has been cancelled or you have taken ill, our team are on hand to support you in any way we can.
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Changing or Cancelling Your Holiday
The regulations outline your rights if we change your holiday prior to your departure. In line with what is required, you are entitled to cancel your holiday without penalty if there is a significant change to your arrangements, this may include changes to your accommodation, or place of departure.

We will notify you as soon as possible of any such changes and will work with you to find an agreeable solution or alternative.
Changing or Cancelling Your Holiday
The regulations also protect you in the event that we are unable to provide your holiday, or if a situation arises that will significantly impact the performance of your holiday.

Recent travel restrictions have highlighted the importance of these clauses, where those who have booked a package through a UK tour operator have found themselves able to change their travel arrangements or cancel and receive a full refund.
Changing or Cancelling Your Holiday
The regulations also protect you against unacceptable increases to the price of your holiday which may result from increases in the cost of fuel, changes to taxes and fees or exchange rate fluctuations.

We will cover any such increase if it is lower than 2% of the total cost of your holiday. If the increase is above 8% of your total holiday price, you are entitled to cancel your holiday without fees, though it is rare that we would pass on any increase.
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Financial Protection
The regulations require all package holidays to be financially protected in the event that your travel company goes out of business.

Our ATOL licence and TOPP insurance ensure that we meet this requirement, while our operation through an ATOL approved trust takes this a step further in ensuring we are well placed to withstand disruptions to the global travel industry.
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Start Planning
Your time is precious and in a world of uncertainty, our aim is to give you the best possible advice. If you are considering an escape to one of our world's wild places, your dedicated travel designer can answer any questions you may have.

UK & ROW: +44 (0)1604 628979
USA: +1-866-871-3829
Email: inspireme@journeysmiths.co.uk
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